Privacy Policy

Introduction

CipherPilotium d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website cipherpilotium.pro or use our services.

Data Controller Information

CipherPilotium d.o.o. is the data controller for the purposes of the General Data Protection Regulation (GDPR). Our contact details are:

• Company: CipherPilotium d.o.o.
• Address: Tržaška cesta 63, 8042 Novo Mesto, Slovenia
• Registration Number: 4216539785
• VAT Number: SI42968547
• Email: privacy@cipherpilotium.pro
• Phone: +386 71330169

Data We Collect

We may collect and process the following types of personal data from you:

Information You Provide

The data we collect includes personal information you voluntarily provide when you contact us, request our services, or interact with our website. This may include:

• Name and contact details (email address, phone number, postal address)
• Company or facility information
• Details about your equipment needs and requirements
• Messages and correspondence with us
• Any other information you choose to provide

Information We Collect Automatically

When you visit our website, we may automatically collect certain technical data collection through cookies and similar technologies, including:

• IP address and browser information
• Device and operating system details
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookie and tracking technology data

How We Use Your Information

We use your personal data for the following purposes and on the following legal bases:

Service Provision (Contract Performance)

How we use your data to provide our functional training equipment consultation services:

• Responding to your enquiries and providing quotations
• Delivering our consultation and guidance services
• Managing our business relationship with you
• Processing payments and maintaining records

Communication (Legitimate Interest)

We use your contact information to communicate with you about our services, including:

• Sending service updates and important notices
• Providing customer support and technical assistance
• Following up on consultations and projects

Legal Compliance (Legal Obligation)

We may process your data to comply with legal obligations, including:

• Maintaining business records as required by law
• Responding to legal requests and regulatory requirements
• Protecting our legal rights and interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our website and conducting our business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or merger

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Generally:

• Client consultation records: 7 years after completion of services
• Marketing communications: Until you unsubscribe or 3 years of inactivity
• Website analytics data: 26 months
• Legal and compliance records: As required by applicable law

Your Rights

Under GDPR, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@cipherpilotium.pro or +386 71330169.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@cipherpilotium.pro
• Phone: +386 71330169
• Post: CipherPilotium d.o.o., Tržaška cesta 63, 8042 Novo Mesto, Slovenia

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR. In Slovenia, the relevant authority is the Information Commissioner (Informacijski pooblaščenec).